CHANGE MASTERCLASS (FOR LEADERS)
How to master the people side of change while being the change superstar your organization needs to transform. This interactive keynote will give you the tools and exclusive knowledge you will need to smash through outdated ideas of change to help not only assess, understand, and justify change initiatives, but to lead the innovative change that your organization needs. Featuring research, best practices, and trends, this presentation, content-rich with takeaways will give you the 'know how' and confidence to start leading the change the moment you get back to the office.
APPROACHING CHANGE (FOR EMPLOYEES)
How to navigate through transformation to be 'change-ready' in both your professional and personal lives.
IT'S THE MOMENTS THAT MATTER
Developing human-centered services that your clients love and will tell others about!
Today service surrounds us. It is part of nearly every client experience. Every day you have numerous interactions with people and clients. These interactions are physical, digital, and interpersonal, and over time form a relationship between you and the people you serve.
However, disruptive innovations have created a market of sophisticated clients who expect the service providers to not only to respond to their needs but to anticipate them. The game of service has changed. We must think like a client, and yet act like a service-provider.
The secret to understanding our clients, improving service delivery, and delivering a seamless service experience is by providing legendary experiences and trusted advice. This is done through balanced, intentional, and human-centered moments that matter. Great service organizations stay focused on people; It’s not by chance, it’s by design.
This keynote will teach attendees on how to look at the client/customer experience as a journey that needs to be filled with ‘moments that matter’ and how to examine the journey from the customer perspective, generating ‘aha’ moments for attendees to lead them to forever rethink how they offer and carry out services.
PLAYING THE PATH TO #SUCCESS WORKSHOP
Success depends on everyone’s voice in the room being heard. Using the power of 3D modelling combined with Lego Serious Play, and a mix of peer discussion, this 3 hour highly interactive and engaging workshop will uncover the keys to your future success.
Organizations are now beginning to focus on 'change' but the singular lens perspective is creating short-term wins that are never lasting. Leadership teams are beginning to realize that to successfully change, the organization must be set-up for success. Organizations that focus on culture are those that are consistently rising to the top, succeeding at change, and winning in their respective categories. Recognizing that culture does indeed eat strategy for breakfast and that “corporate personality” is critical for success, you’re invited to learn how changing your organizational culture is the secret to achieving the results you desire. This engaging and innovative session, packed with solid takeaways and multimedia will leave you enthused and ready to start a cultural revolution when you return to the office.
Organizations are spending millions to transition and transform. Service delivery models are changing, new frameworks are being adopted, and yet the results are consistently underwhelming. We are sending out more and more information for the brain to process often leaving the rest of the mind and body behind. The investment has focused on the organization as an entity but not on the relationships of its people. Yet knowing that individual reactions to change and communication is affected by how are brains are wired, why are we not capitalizing on powerful neuro-change experiences to successfully engage and empower our staff with the tools to succeed in their professional and personal relationships?
To successfully build winning teams and influence change with each other and our clients we must embrace the fact that communication is no longer about what we want people to know and do, but what rather what we want them to feel and experience. How can we take what the science tells us, to positively influence others and ignore their inner ‘change-maker’ to provide impactful and lasting peer relationships where both the individual, the groups, and the organization succeeds? This engaging session guaranteed to provide insight and 'aha' moments will leave individuals with innovative practical techniques and tools that can immediately be applied in dealings with colleagues and with clients.